Shape the Future With Us – Find a Career Where You Thrive!
Not just work - your life's best work
At ForceMultiply, we offer more than just a job—we provide a platform for growth, impact, and innovation. Join a team that values collaboration and empowers you to excel. Let’s build the future together.
The Best People, Placed Locally
Talent Focused
We believe that great talent is out there, and that this talent is borderless.
The Best People
Our mission is to attract top talent leveraging market specific knowledge and outreach.
Local Talent, Placed Locally
We draw on community and network of people in the countries where our teams are from.
Compensation Packages
We support team members and offer best in class pay & benefits packages.
Cutting Edge Tools
We invest in our team with access to the best tools plus ongoing L&D opportunities.
Driven by Technology
We empower our team with AI-driven tools that amplify their capabilities to achieve more.
About ForceMultiply ForceMultiply is a premier BPO and management consulting firm committed to empowering businesses with scalable, efficient, and cost-effective solutions. We combine cutting-edge technology and AI and AI with a global team of seasoned professionals to help our clients thrive. We specialize in providing finance and accounting, technology, and sales operations support to growing companies. ForceMultiply has a global presence providing 24/7 support, blending offshore talent with onshore management expertise. With a data driven and client centric approach, we partner with clients to tailor strategies that deliver measurable results. Join us and become part of a growing team dedicated to multiplying success! Job Summary The Customer Experience Specialist’s primary role is to serve as a key liaison between the internal Client team and external partners, including brands and retailers. This individual will represent the company by delivering exceptional communication and support, fostering positive relationships, and ensuring seamless collaboration. The role requires advanced problem-solving skills, strategic thinking, and a thorough understanding of company systems and SOPs. A strong focus is placed on professional email composition, effective phone communication, attention to detail, and proficiency in utilizing multiple technology platforms. Key Responsibilities Communication Management: Execute and manage multiple inbound and outbound communications via calls, emails, and chats. Maintain and exceed KPIs, including response times and missed call rates, consistently outperforming team averages. Monitor and analyze communications to provide valuable insights and ensure interdepartmental alignment. Customer Service: Collaborate with internal and external stakeholders to advocate for partner needs and develop effective solutions. Deliver white-glove support to both internal and external Client partners, ensuring the highest level of satisfaction for brands and retailers. Continuous Improvement: Lead and contribute to strategic projects aimed at enhancing partner success and overall customer experience. Proactively identify, document, and escalate complex issues to appropriate channels for resolution. Requirements Job Qualifications 3+ years in a customer-facing role, showcasing the ability to deliver exceptional service and build lasting relationships. Experience with a previous BPO required; experience providing service to US based start-ups an asset. Proficiency in CRMs, IVRs and help desk ticketing systems. Highly adaptable demeanor and can adjust to changing priorities quickly. Low ego, humility, and a hunger and drive for professional growth. High level of professionalism and customer-centricity. Ability to work independently and collaboratively in a fast-paced, remote environment. Working hours: US Pacific time 9:00am to 5:00pm (Manila graveyard shift) How to Apply Interested candidates, please click Apply or send your resume to recruiting@forcemultiply.co. Be sure to include “Position – [Your Name]” in the subject line. Benefits Why Join ForceMultiply? We offer a comprehensive compensation package tailored to the candidate’s expertise and qualifications with DOLE mandated benefits including 10% night time differential, 13th month pay, HMO benefits, equipment package. Opportunities for professional development including the use of AI. A collaborative and inclusive work environment built on integrity. Opportunity to participate in the growth of the company. The chance to work with a global team and make a significant impact on growing businesses.
